Iowa Office of Ombudsman

What does the Ombudsman do?

We serve as an independent and impartial agency to which citizens can air their grievances about government. By facilitating communications between citizens and government and making recommendations to improve administrative practices and procedures, we promote responsiveness and quality in government.

 

We have authority to investigate complaints about Iowa state and local government, with certain exceptions. We attempt to resolve most problems informally. Following an investigation, we may make findings and recommendations and publish a report.

 

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