Iowa Office of Ombudsman

What kinds of complaints can be investigated?

We can investigate complaints that allege agency action is:

  • Contrary to law or regulation.
  • Unreasonable, unfair, oppressive, or inconsistent with the general course of an agency’s functioning, even though in accordance with law.
  • Based on a mistake of law or arbitrary in ascertainments of fact.
  • Based on improper motivation or irrelevant consideration.
  • Unaccompanied by an adequate statement of reasons.


We may also be concerned with strengthening procedures and practices which lessen the risk that objectionable administrative actions will occur.


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