We may have identified additional steps for you to take in resolving your complaint.
Due to the size of our agency and limited resources, we want complainants to take every step reasonably available to them to resolve their complaint, before our office steps in. Agencies will often have a formal or informal complaint-resolution process. So, we may ask you to use an agency’s grievance process, speak to a supervisor or agency administrator, or broach your complaint with a local government authority, such as a city mayor, manager, or city council or county board of supervisors.
Taking these steps not only saves our office the time and energy in resolving a complaint, but encourages the agency to be responsive to citizen concerns.