Do You have Feedback About Our Services?
The Iowa Ombudsman is committed to high standards of practice in our work. We take complaints seriously and aim to address any areas where we have not delivered to the standards we expect of ourselves. We value complaints and continuously strive to improve our services.
If you disagree with a decision we made or are concerned about our service, you should first try to resolve the matter with the person who made the decision or who did not meet your service expectation. If you are unable to resolve the matter, you may request a review of the decision or make a complaint about our service. It is best if you outline your concern in writing.
To enable us to respond effectively to your concern, we will need some specific information. Please identify the decision we made, the action we took, or the inaction on our part that concerns you. It is important that you explain why you disagree with our decision or were dissatisfied with other aspects of our service. Please be as specific as you can. It would also be helpful to us if you would indicate what outcome you are seeking. We will acknowledge receipt of your complaint as quickly as we can. Please note, we reserve the right not to respond to complaints that contain abusive, discriminatory or threatening language directed at our staff.