We are available Monday through Friday, 8:00 am to 4:30 pm.
We are experiencing a historically large volume of complaints.
Please consider using our complaint form if you wish to file a complaint.
For general questions for the Ombudsman’s Office, use our Contact Us form below.
If you prefer to call, email, or write a letter, contact information is also provided.
Call Us
Telephone: 515-281-3592
Toll Free: 1-888-426-6283
(TTY) Teletypewriter:
515-242-5065
Fax: 515-242-6007
Email Us
For general inquiries only
If you wish to file a complaint, please click here.
To file a complaint as a whistleblower.
Send Us Mail
Office of Ombudsman
1112 E. Grand Ave
Des Moines, IA 50319
Mail between inmates and our office must be delivered unopened under Iowa law.
Printable Complaint Form:
Iowa Ombudsman Complaint Form (104.60 KB)
Visit Us
In-person meetings are by appointment only. Please call beforehand to see if we can address your complaint over the phone or to make an appointment.
Ola Babcock Miller Building
1112 E. Grand Ave
Des Moines, Iowa 50265
We are located on the first floor, West Wing.