The Ombudsman does not have jurisdiction over federal agencies or officials. Our jurisdiction is limited to state and local government. If you have a complaint about the federal government and its services, you should first attempt to resolve your issue with the agency directly. If you are not able to resolve your issue, you may want to contact your federal senator or representative.
Federal Senators and Representatives
Each of Iowa’s federal senators and representatives offers help with federal agencies through their websites, where you can find contact information and complaint forms.
Senator Chuck Grassley:
https://www.grassley.senate.gov/services/help-with-federal-agencies
Senator Joni Ernst:
https://www.ernst.senate.gov/assistance/casework
Congressman Zach Nunn:
https://nunn.house.gov/FederalAgency
Congresswoman Mariannette Miller-Meeks:
https://millermeeks.house.gov/services/help-federal-agency
Congressman Randy Feenstra:
https://feenstra.house.gov/services/help-federal-agency
Congresswoman Ashley Hinson:
Tips for Making a Complaint
► Ask if you can speak with a supervisor or manager about your issue.
► Clearly explain what your issue is and what you’d like the outcome to be.
► Write down the names of the people you speak with, when you spoke with them and what they said.
► Make the conversation about what you need, be persistent but remain calm and polite.
► If you are still unsatisfied, ask what appeal and review processes are available and pay close attention to their criteria and deadlines.
Not Sure? Contact Us!
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.
