The Ombudsman does not have jurisdiction to investigate complaints about insurance companies. We do have jurisdiction over the Iowa Insurance Division, if you are not satisfied with how your complaint was handled by that agency.
Iowa Insurance Division (IID)
Consumers can learn how to file a complaint against an insurance company through IID by following the link below:
https://iid.iowa.gov/consumers/filing-complaints
The IID also has a consumer advocate that can act as an appeal authority if you are not satisfied with the IID’ investigator’s review of your complaint. You can reach the Consumer Advocate through the IID’s contact form at https://iid.iowa.gov/contact, or by calling 515-654-6538.
Tips for Making a Complaint
► Ask if you can speak with a supervisor or manager about your issue.
► Clearly explain what your issue is and what you’d like the outcome to be.
► Write down the names of the people you speak with, when you spoke with them and what they said.
► Make the conversation about what you need, be persistent but remain calm and polite.
► If you are still unsatisfied, ask what appeal and review processes are available and pay close attention to their criteria and deadlines.
Not Sure? Contact Us!
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.
